Frequently Asked Questions

Discover everything you need to know about our luxury collections and services.

How can I track my Davidoff order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status in real-time.

What is your return policy for luxury goods?

We offer a 14-day return period for all items, provided they are in their original condition, unworn, and with all security tags and packaging intact.

Do you offer international shipping?

Yes, Davidoff provides secure international shipping to most countries worldwide. Shipping costs and delivery times vary based on the destination and will be calculated at checkout.

How do I ensure I am purchasing an authentic Davidoff product?

Authenticity is guaranteed for all purchases made through our official online boutique and authorized retail partners. Each item comes with a certificate of authenticity where applicable.

Which payment methods are accepted?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a seamless checkout experience.

Can I modify or cancel my order after it has been placed?

To ensure rapid delivery, orders are processed quickly. Please contact our Customer Service team within one hour of placement if you need to request changes or a cancellation.